REELEX Service Policies
All verbal or electronic advice, consultation or other assistance given over phone or email is always free of charge.
Issues with REELEX equipment should first be reviewed with REELEX technicians over phone or email before a service call is deemed necessary. Many issues can be resolved without a visit.
Service calls are billed per REELEX’s service rates.
About Maintaining REELEX Equipment
Aside from mandrels and endforms, components used in REELEX machines are similar to components used in other common machinery in the wire and cable industry. As a part of the commissioning process of every REELEX machine, the REELEX commissioning technician will provide training to the Licensee’s maintenance personnel for performing troubleshooting and routine maintenance.
REELEX machines have an extensive onboard troubleshooting system that can identify many common problems. In addition, service assistance from REELEX by phone or email is always available and always free. Licensees are expected to employ mechanical and electrical maintenance personnel with adequate training and experience to work in a manufacturing facility. Specialized training is not required. Once some minimal experience is acquired with REELEX machinery, most common problems can routinely be handled by Licensee’s maintenance personnel. In the rare cases where a REELEX technician is needed, they can be dispatched with very little notice.
Expanded Warranty Program
Want the peace of mind of yearly REELEX machine tuneups and preventative maintenance by REELEX personnel? How about the predictability of a prix fixe maintenance schedule?
We now offer an expanded warranty program for most modern REELEX equipment. This program brings your REELEX equipment back under the warranty umbrella while adding the following benefits: